Solvit is , in their own words:
"Unfair rules or decisions and discriminatory red tape can make it hard for you to live, work or do business in another EU country.
Thus, if you, as an EU citizen or business from another EU country, face extra obstacles caused by a public authority which isn't doing what is required under EU law...Solvit can help"
People can present cases to solvit where they think that EU regulations have not been correctly applied (or not at all..). If you are a spanish resident and present a case to solvit, this goes to a centre in madrid, who study the case. If they think it has merits, they forward it to the centre in the country where you had/have the problem, and the two work to get a solution.
The presentation is done online here
In the first page you are given two options:
to know more about my rights under EU law in a situation I am currently facing (within 1 week)
"A British national resident in Bulgaria was incorrectly charged for a consultation despite presenting the documentation entitling her to free healthcare at the point of delivery.
Her doctor refused to accept her papers, claiming he had not received any guidance about treating patients from other EU countries.
After action by SOLVIT, the Bulgarian authorities sent the patient a letter confirming her rights (which the doctor accepted) and provided a contact person in case of further problems."
Solved in 4 months
I know four months may look like a long time, but its better than nothing!